Happy Customer in Flourtown, PA

December 1st, 2009 by admin

December 1, 2009

Dear Mr. Kaller:

I wanted to thank you and your exceptional team at Russell Roofing for the fine work and assistance surrounding my investment property in Flourtown, PA.

Briefly, I should have selected your company to perform necessary work upon receiving your initial, quite competitive, proposal in 2007. Instead, I selected an inferior contractor who did not do the work promised and caused damage to my property. Additionally, I learned that proper permits and insurance were not in place for the proposal. Your organizations willingness to re bid and complete the job a year and many headaches later is appreciated.

A more detailed description of my experience follows:

I purchased an investment property in Flourtown, PA in December 2006. The roof needed replacement and I requested 3 proposals from 3 local roofing contractors. All proposals were for the same scope of work and were close in price. I contracted with Quality Roofing Systems to complete the work. The work was completed at the end of July 2007. Shortly after the new roof was installed, one of my tenants reported multiple leaks in the kitchen and laundry area as evidenced by stains on the ceiling and walls and water on the kitchen floor. The contractor was called and returned to attempt to fix the multiple leaks. It was agreed that we would watch the repairs prior to him returning to paint the stains in the ceiling. Again, in the fall and winter the tenant reported leaks, the contractor returned again to attempt to repair the leaks. It was once again agreed that we would watch the repairs. On December 26, 2008, the tenant called to report similar and additional leaks. I called the contractor who agreed to meet at the property to view the damage. Upon entering, we observed multiple, significant leaks creating stains on the ceiling. The contractor once again suggested that he repair the leaks and wait to see if they hold.

At this point, it was clear that the contractor had not and could not fix the roof. In fact, I came to learn that he had not installed the type of roof called for per the contract and the flat roof application.

Frustrated, I called your organization and asked for an updated proposal. Sandy was efficient and professional in arranging the proposal. Paul and his exceptionally professional installation team completed the work without delay. I’d also like to share that the photos Paul took while installing the new roof has help me prevail in a civil matter I was forced to bring against the aforementioned contractor. Please share my sincere thanks with both gentlemen.

In hopes that others do not share my experience, I’d be happy to serve as a reference should any of your prospective customers be interested in hearing about your exceptional organization. Please feel free to extend my contact information as necessary.

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Wharton Small Business Center Development — Success Story

June 18th, 2009 by admin

Expanding into Solar PV Systems and becoming one of the few contractors manufacturers certified in roofing and PA Sunshine Program-approved in Solar PV in the Commonwealth of Pennsylvania has enabled Kip Kaller to continue to grow sales, to provide excellent and leading-edge roofing services and to preserve 50 great jobs for highly trained staff.

“If it’s Russell, it’s right. Guaranteed.”

Russell Roofing has stood out as a high quality supplier of roofing services since Kip Kaller founded the company in 1992. While many roofing contractors are unlicensed, unregulated, uncertified, and un/underinsured, Kaller has from the beginning insisted on the highest quality and earned accolades from customers. Russell has accomplished this by insisting on excellence throughout the business:

  • Having staff certified by the manufacturers of roofing materials
  • Selecting, training, and retaining excellent staff
  • Ensuring that business processes and procedures support safety and quality
  • Acquiring many customers from referrals and word-of-mouth
  • Seeking out improvements in roofing technology and materials

So, in 2008, when the opportunity to enter the solar installation business opened up, Kaller investigated what seemed to be a great opportunity. He engaged a small consulting team from the Wharton Small Business Development Center to investigate the market opportunity in Pennsylvania. “”The Wharton team was very helpful – they gave me numbers and facts to confirm my intuition that this really is a great opportunity.

Since Summer 2008, Kaller has invested in training and certification for his employees. Discovering that his engineer Sal DePrisco had 5 years experience in the energy industry, he mobilized his staff to start a new division (Russell Solar). Russell became one of the few contractors to be certified both in the PA Sunshine Program of the Commonwealth of Pennsylvania and by the major manufacturers of roofing products in the United States. Russell now has a number of prominent customers who want both roofing and solar. Due to the increased demand for these services from present customers and through new inquiries, they have added one employee and are hiring another. They are poised for explosive growth.

Kaller recalls that when he started Russell Roofing he took a number of workshops at the Wharton SBDC. “The classes helped me to give my business a good foundation. The lessons I learned in those classes are still with me.”

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Russell Roofing Company, Inc. forms Russell Solar, LLC

March 16th, 2009 by admin

Russell Roofing Company, Inc. has recently formed Russell Solar, LLC to help serve the renewable energy needs of the public. Russell Solar, LLC is a full service provider of Solar Photovoltaics (Solar PV) and Solar Thermal Energy Systems. The new business unit provides a complete array of services including: Site Evaluation, System Design, Installation, Commissioning and Maintenance. Says Sal DePrisco, Director of Operations “It’s a natural extension of our core roofing business. Rooftop solar systems are 40% roofing. Many non-roofing solar energy providers do not understand roofing systems and ultimately void the warranty of the existing roof by compromising the integrity of the original roof installation.” Russell Solar, LLC has a unique understanding of all aspects of roofing and solar systems thus providing a comprehensive solution to the environmentally friendly renewal energy market.

Background:

Russell Roofing Company, Inc., is a family based and privately held contracting company located in Oreland, Pennsylvania. Established in 1992, the company provides roofing, siding, window and door services to the residential, institutional and commercial markets from central New Jersey to Northern Delaware. The company specializes in asphalt, cedar, slate and metal roofs, as well as vinyl, wood, and cement board siding for finer homes, historical properties, colleges, universities, churches and country clubs. Russell Roofing has earned regional and national awards and credentials that less than one percent of all roofers in the country have earned. The company has performed over 12,000 projects including work on Carpenter Hall in the historic section of Philadelphia, Chestnut Hill College, Aronimink Country Club, more than 200 churches as well homes throughout the boroughs and townships of the Delaware Valley. Additionally several projects have just been completed in West Chester Borough, East Goshen and East Bradford Townships.

For More Information Contact:

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